Shipping Information

1. Standard delivery times

Delivery times vary depending on the destination country:

  • Europe: 5 to 10 working days.

  • Outside Europe (United States, Canada, Oceania, Latin America and other countries): 10 to 15 working days.

These times are indicative and may vary depending on the carrier and the final destination.

2. Order preparation time

Preparing your order usually takes between 1 and 2 working days after the purchase is confirmed.

📦 Orders are not prepared or shipped during weekends or public holidays.

Note: In exceptional cases, delays may occur. If you notice an unusual delay, we recommend waiting 2 to 3 additional working days, checking with your local post office or contacting us at contact.ozovio@gmail.com.

3. Shipping methods and costs

✅ Free standard shipping, with no minimum purchase amount.

🚀 Premium shipping for 1,99 €, which includes:

  • Priority shipping.

  • Real-time tracking.

  • Secure delivery.

The available shipping options will be shown during the checkout process.

4. Exceptional delays

Some deliveries may experience delays due to:

  • Customs procedures.

  • Exceptional logistical circumstances.

  • Periods of high demand.

If your order is delayed, we recommend waiting a few more days.

If the delay continues, please contact your local post office or write to us at contact.ozovio@gmail.com. Our team will be happy to help you.

5. Frequently Asked Questions (FAQ)

Can I change my delivery address?

Yes, provided you contact us within 24 hours of placing the order at contact.ozovio@gmail.com.

Once the package has been shipped, it will no longer be possible to change the delivery address.

What happens if I am not present at the time of delivery?

Normally, the carrier will leave the package in a safe place or leave you a notice with instructions to collect it.

We recommend tracking the status of your shipment via the tracking link sent by email.

What should I do if my package is delayed or lost?

Delays may occur due to customs procedures or logistical issues.

If your order exceeds the estimated delivery time, please contact us at contact.ozovio@gmail.com. We will do everything possible to resolve the situation as soon as possible.

Need help?

Our team is at your disposal.

📧 Contact us at any time: contact.ozovio@gmail.com