Warranty Policy

Satisfaction or Money-Back Guarantee

At Ozovio, our customers' satisfaction is our priority.

That is why all our products are covered by our Satisfaction or Money-Back Guarantee, subject to the conditions detailed below.

1. Guarantee period

You have 30 days from receipt of your order to make use of the Satisfaction or Money-Back Guarantee.

Requests received after this period has passed cannot be processed.

2. Eligibility conditions

To be eligible for the guarantee, the product must:

  • Be new, unused and unopened.

  • Be returned in its original packaging.

  • Be in perfect condition for resale.

Before making any return, prior authorisation must be requested.

3. Procedure to request the guarantee

To start a guarantee request, please contact our customer service at:

📧 contact.ozovio@gmail.com

Include in your message:

  • Your order number.

  • The name of the affected product.

  • A brief explanation of your request.

  • Photographs of the unopened product.

Once the request has been approved, we will provide you with the return address.

➡️ Return shipping costs are borne by the customer.

4. Products excluded from the guarantee

The Satisfaction or Money-Back Guarantee does not apply in the following cases:

  • Used, opened or damaged products.

  • Products returned without a prior request.

  • Items on promotion or at a discount, except in the case of a defective product.

  • Returns made after the 30-day period.

5. Refund

Once the product has been received and inspected:

  • If all conditions are met, a full refund of the product price will be issued.

  • The original shipping costs are non-refundable.

  • The refund will be made using the same payment method used for the purchase, within 5 to 10 working days.

6. Special cases

Defective product

If the product has a proven defect, the guarantee will be valid regardless of whether the product has been opened.

After verification, we will, according to your preference, proceed to:

  • a free replacement of the product, or

  • a full refund.

Package not received or lost

The Satisfaction or Money-Back Guarantee does not cover packages that the carrier marks as delivered but that the customer states they have not received.

In the event of the package being lost during transit, a replacement will be sent free of charge.

7. Ozovio's commitment

The Satisfaction or Money-Back Guarantee reflects our commitment to offering quality products and a reliable and transparent shopping experience.

If you have any questions about this guarantee, our team will be happy to help you.

📧 Contact: contact.ozovio@gmail.com